FAQ

As soon as you have accepted our terms and conditions in the booking process on our online portal and clicked on the button “Book with costs”, a binding booking exists.

Yes.

The booking documents will be provided by e-mail or in the personal customer portal after settlement of the final payment. They include the booking confirmation, the details of the rental and all vouchers (pick-up slips).

Upon completion of the booking, a deposit of max. 100 euros is due immediately, to be paid via PayPal, SEPA direct debit or credit card. If you choose a credit card as payment method, the deposit will be collected only after the service has been confirmed as OK. Otherwise, the authorization will expire automatically after 7 days. If you choose PayPal, the amount will be debited directly. The difference between 100 € and 15% of the booking amount is due 7 days after booking and is called interim payment. This is payable by SEPA direct debit and credit card.
The interim payment is also possible in several partial payments of at least Euro 500, whereby the complete down payment amount must be paid within at least 7 days. The final payment is usually due 30 days before departure and can be made by SEPA direct debit, credit card or bank transfer. Partial payment in increments of Euro 500,- can also be made for the final payment.
For short-term bookings (from 30 days before departure) the payment of the total amount is due immediately.

A voucher is a monetary coupon that can be redeemed on site at our partners. To do so, please present it in printed form. The voucher is provided to the customer as a download in the personal customer portal.

Not for all vehicles we can guarantee an available service. If a booking does not materialize, the amount paid will be returned to your account.

1. The customer is informed that a general legal right of withdrawal does not exist for rental contracts – unlike for package travel contracts. Furthermore, it is pointed out that a statutory right of withdrawal does not exist. We point out with reference to the obligation according to Art. 246a § 1 Abs.3 Nr. 1 EGBGB (Introductory Law to the German Civil Code) that in particular there is no right of withdrawal for distance contracts, because the exception of § 312g Abs. 2 Nr. 9 BGB (motor vehicle rental) applies.
2. Some of the motorhome providers grant a contractual right of withdrawal (cancellation). If this is offered, it is mentioned in the special rental conditions. CU Camper points out that in case of cancellation, however, usually only a percentage of the rental price (depending on the time of cancellation) is waived and the remaining amount is retained as a cancellation fee by the motorhome rental company. Details are specified in the rental conditions of the respective motorhome rental company. The customer is free at any time to prove that no damage was incurred or that the damage was less than the cancellation fee. In case of cancellation you will not pay any extra fees for the processing by CU | Camper. Thus, we only pass on to you the costs that would also be incurred by the rental company through a direct booking.
3. CU Camper points out the following: A cancellation is only valid when we have received it. We will confirm the cancellation to the customer in writing (by e-mail) within 7 working days after receipt of the cancellation. If the customer has not received a confirmation within this period, he is obliged to ask CU Camper about the receipt of the cancellation. The customer is obliged to send the cancellation request in writing (by e-mail). As a matter of principle, the time of receipt by the camper provider is decisive as the right of cancellation is granted by the camper provider. For this purpose, CU Camper will forward the customer’s cancellation declaration to the motorhome provider upon receipt. However, in order to enable forwarding, the receipt during business hours (Monday to Friday from 9 a.m. to 6 p.m. German time outside public holidays) at CU Camper is required first. If the receipt takes place outside the business hours, the time of receipt shall be deemed to be 9 a.m. of the next business day. Regarding the time of receipt at the camper provider, it should be taken into account that it is only during the operating hours of the camper provider, which may be located in a different time zone. Therefore, it is recommended to send the cancellation with a reasonable lead time. To cover the risk of cancellation, the conclusion of a travel cancellation insurance should be considered.
4. There is no right to rebooking. It is rather a discretionary decision of the respective motorhome provider. Up to 14 days before the actual pick-up date, CU Camper will, however, upon request of the customer, try to find out the possibility of a rebooking with the respective motorhome provider and inform the customer first about the conditions of a rebooking (especially possible fees and additional payments). If the customer agrees to the individual conditions for rebooking, this constitutes an offer to change the contract. If CU Camper accepts this, a new booking confirmation and a new voucher will be sent to the customer by e-mail. In addition, a new/changed invoice will be sent. Regarding the payment to be made then, section 5 of these GTC applies.

A rebooking or cancellation of an already booked vehicle can be made in writing via direct contact to the customer service. To do so, please contact customer service by e-mail. The opening hours and contact information can be found at the bottom of the website or in the customer portal.

Since bookings are often made directly in the partner systems, even the shortest-term bookings are possible. However, time should be planned to complete the work process within the booking and payment. Especially in New Zealand, Australia and North America this can be delayed by 1-2 days due to the time difference. Only then the complete booking documents will be sent.

Both in the list of results and in the detailed view of the service you will find information on availability.
When searching for motorhomes via CU | Camper, the availability of the vehicles is displayed directly to you, so that you know even before booking whether your desired vehicle can be confirmed immediately or must first be requested.
We use different availability sources for this:
1.) Almost all rental companies give us irregular, weekly or even daily new updates, which are automatically loaded into our system. We have an agreement with all partners that we can send a confirmation directly to our customers when the status is available.
2) With many rental companies (Road Bear, El Monte, Apollo, Fraserway, Four Seasons etc.) we are directly connected to the systems of the partners via interfaces. So every search on the website will query the availability in the system of the partners.
Due to these different sources, the displayed availabilities on our website are reliable for the moment of the query. We cannot give a guarantee that, for example, one hour later at the time of booking the desired vehicle is still available, as this may have changed in the meantime.
If the vehicle is still available at the time of booking, you will receive a final confirmation for your vehicle within seconds, without us having to consult with our partner.

In many countries there are severe restrictions or even bans on wild camping – for example in North America.
Before traveling to the respective country of your choice, please inform yourself about the topic on official tourism websites.
If a country, such as New Zealand, allows wild camping, vehicles should have, among other things, a toilet and water tanks and be officially certified as self-contained. Whether a motorhome rental company offers such vehicles, you can find out on the website of the respective rental company.

The complete connection of the camper to fresh water and electricity. A full hook-up is not available at all campgrounds. The term is used primarily in North America.
The term “dumping” refers to the draining of dirty water at a designated station.

Campground fees vary significantly by region, location, amenities and season. State campsites are usually a little cheaper than private campsites, but often less extensively equipped. They cost from about 20 to 30 euros per night, on private campsites you can stay from about 40 euros.
Prices often depend on the location of the campsite.

The security of payment processing and the handling of personal data via CU | Camper meet the highest standards. All personal data is transmitted using Secure Socket Layer (SSL) encryption technology for maximum security. Credit card information is passed on in encrypted form to the payment processing partner B+S Card Service (settlement via Visa, MasterCard or Pay Pal (only for down payment)) and is not stored at any time at CU | Camper. The handling of all payment information complies with the standards of the Payment Card Industry (PCI).

When you log in to CU | Camper, you have access to extra features. You will come to your personal customer portal and you will be able to check the status of your booking at any time and contact CU | Camper customer service directly.

Click the login icon at the top right of the web page. This will take you to the login page, where you will find the “Forgot your password?” function. Below, enter the email address you registered with. An email will then be sent to you with further instructions to choose a new password.

On the website of CU | Camper you can see the availability of motorhomes in real time and at the same time make an instant booking with immediate confirmation. It does not get any faster than that!
Other advantages of this site: you can see all costs clearly and at a glance and can choose between different payment options.
In addition, a maximum of 100€ is due as a deposit directly after booking.

Through CU | Camper you can book motorhomes in the USA, Canada, Australia, Europe, New Zealand, South Africa and Namibia directly, easily, online and with immediate confirmation.

CU | Travel is the company behind the CU | Camper brand, the online portal for motorhome travel.

You can easily rate CU | Camper on Google and on Trusted Shops.
At Trusted Shops, simply enter your booking number in the “Order number” field. You will find the booking number in the confirmation email you received after your booking at CU | Camper as well as in your customer login.
Attention: The link provided by Trusted Shops is only valid for a few days after booking.

You can purchase vouchers for yourself or others at CU | Camper. For further information, please contact contact@cu-camper.com .

If you have problems with the display of vehicles, prices or with the payment of your booking, this may be due to the cache. This is a background memory that may occasionally cause outdated content to be displayed. Clearing the cache can therefore help to solve the problem.
Depending on the browser, this is possible as follows:
Google Chrome (desktop): Three-dot menu at the top right -> ‘More tools’ -> Clear browser data -> select time period -> select boxes ‘Cookies and other website data’ and ‘Images and files in cache’ -> click on ‘Clear data’.
Safari (Desktop): Safari menu on the top left -> Clear History -> select time period -> delete.
Google Chrome (Mobile App): Menu top right -> click on ‘More -> click on ‘History’ -> select period -> check boxes ‘Cookies and other website data’ and ‘Images and files in cache’ -> click on ‘Clear data’.
For all other browsers, you can find the instructions for clearing the cache in the popular search engines.

See “How do I clear the cache in my browser?”.

Yes, most rental companies have a minimum rental period of 7 days. With some rental companies (e.g. McRent) this can vary depending on the season and be up to 14 days. Basically, you will only be shown suitable vehicles for your specified travel time, for which the minimum rental period matches the rental period you requested.

Eine Übernahme des Wohnmobils am Anreisetag ist in den USA und Kanada nicht möglich / erlaubt. Für die erste Nacht vor der Übernahme sollte dort ein Hotel gebucht werden. Viele Vermieter bieten dazu einen kostenlosen Transfer zwischen Vermietstation und dem gebuchten Hotel an. In Europa, Südafrika, Namibia, Australien und Neuseeland ist die Übernahme am Ankunftstag dagegen möglich.

Yes, it has to be. In general, the name of the main driver given must always match the name on the credit card. Another little tip: Always have your credit card PIN with you, because a signature may not be sufficient at some pickup stations.

No. The rental conditions differ per rental company, as well as rental station. You can view and download the current rental conditions here.

With most rental companies, one-way rentals are possible without any problems. The only exception is McRent in Europe, where this is not possible.
From experience, the majority of one-way rentals are ‘on request’ and require reconfirmation by the rental company.

As a rule, the minimum age is 21 years. Some rental companies have additional special conditions for tenants under 25 years. In Australia and New Zealand, some rental companies allow rentals from the age of 18 (as long as the drivers have held a driver’s license for at least 6 months).
Further details can be found in the local rental conditions. For most vehicles in Europe, the minimum age of the renter is 21 years. An exception are the vehicles of the Premium Group; here the minimum age is 25 years.

Not all motorhomes have three-point seat belts (this applies mainly in North America, Australia, New Zealand and southern Africa). However, so-called tether anchors are often available, with which a child seat can be attached. Please check independently whether the infant carrier, child seat or booster seat can be securely fastened with a three-point belt, with a tether anchor or even just with a lap belt. For further information, you may contact us via contact@cu-camper.com .

For information on entry requirements of the respective country, please visit the websites of the official responsible authorities.

-Tolls for certain road sections.
-Meals
-Entrance fees to attractions and national parks.
-Stabling fees for motorhome sites at campgrounds.
-Gasoline

Some rental companies impose restrictions mostly because of dangerous road conditions or non-public roads. For example, a trip to Death Valley is not allowed for RVs in the summer. Route prohibitions can be found in the rental conditions and additional information of your rental company.

In North America, you must be at least 21 years old and have a valid, national passenger car driver’s license (for renters from Germany, class B is sufficient). Only the newer card driver’s licenses and the pink driver’s licenses are accepted (again, based on German driver’s licenses). The earlier, gray driver’s licenses, on the other hand, are no longer recognized in North America. In addition, an international driver’s license is generally recommended. At Apollo RV, an international driver’s license is strongly recommended.
In Australia and New Zealand, some rental companies allow rentals from the age of 18 (provided you have had your driver’s license for at least six months). Here you need an international driver’s license or a certified translation of the German driver’s license. Without an international driver’s license or a certified translation, it is not possible to pick up the vehicle.
For Europe, you only need a Class III or Class B driver’s license, which you have held for at least one year. Exceptions are the premium group of McRent, which may only be driven by persons who have been in possession of a driving license of class III or class C/C1 for at least 3 years. This is due to the fact that these vehicles have a weight of over 3.5t.
In South Africa and Namibia an international driving license should be carried.

Before booking, plan the stations of your trip and use a route planner (for example ‘Google Maps’) to calculate the corresponding distance. Then select the kilometer package or mileage package in the vehicle configuration that comes closest to your planning.

Here you will find the possibility to download the rental conditions.
You can also download the current rental conditions for all destinations by jumping to the “Rental company” section on the detailed view of the vehicle. There you can read more about the rental company and the station and download the rental conditions with one click.

The following information can be found in the rental conditions:
-Opening hours and address of the rental station (including holidays).
-Details about pick-up and drop-off of the motorhomes.
-Costs for possible add-ons and additional services.
-Insurance conditions.
-Amount of the deposit to be paid at pick-up.
-Route restrictions and surcharges.

The motorhome can be taken over during the normal opening hours of the rental station, usually from 13:00. Exceptions are possible. The opening hours vary depending on the station and rental company, on Sundays and holidays they are usually closed. After arrival in North America, it is recommended to make an appointment by phone with the rental company for the next day.
A special feature in North America: Here it is prohibited to take over the motorhome on the day of arrival after a long-haul flight. In addition, it is possible with some rental companies to book an early pick-up / late return. This is associated with additional costs, which you can see in the configuration of the respective vehicle / rental company. The drop-off of the motorhome usually takes place between 8:00 and 10:30, also here the times vary depending on the station and rental company.
In Europe, New Zealand, Australia and Southern Africa, the opening hours for the pick-up and drop-off of the motorhome also apply. However, at some pick-up stations the motorhome can only be dropped off in the morning and picked up in the afternoon.

The late return will result in additional costs, which you will settle directly with the rental company. We advise to spend the last night not far from the place of return.

If you have any questions, please contact the rental company directly. You will receive the contact details with your travel documents. Many rental companies also offer a German service, sometimes even around the clock.
Upon pickup, you will also receive an emergency number from the rental station, where you can reach the rental company 24/7.

The amount of the deposit varies from company to company. You can find it in the respective rental conditions of the respective rental company.
In Australia and New Zealand, we recommend booking the All Inclusive Package or Value Pack, which significantly reduces the deposit to be paid.

Many rental companies in North America offer transfers from selected hotels, usually near the airport. Which hotels these are and what the conditions for the transfer are, you can find out at CU | Camper. In all other travel countries, travel to the rental station must be organized partly by yourself. For detailed information, please refer to the rental conditions.

The model year of an offered camper varies depending on the rental company and vehicle. When booking, you will find, as far as possible, a general indication of the model year of a vehicle. In addition, you can find more detailed information on our rental pages and in the vehicle selection under the item “Rental company”.

Essentially, all illustrations show the actual performance, but isolated deviations are possible. The models, equipment, floor plans and dimensions may vary. Neither the local partner nor CU Travel GmbH & Co. KG assume liability for possible deviations. Requests for specific floor plans can be submitted via the contact form.

Most campers have a 12 volt battery. Campgrounds have a 110 volt electrical outlet, or 230 volts in Europe. Remember to bring adapters for your electrical devices if necessary.
Electronic devices, such as a smartphone, tablet or laptop can be charged via an adapter at the cigarette lighter or via the camper’s electrical system (if connected to the campground’s electrical system). The consumer battery in the vehicle is charged while driving, which ensures a power supply.

On the respective vehicle detail page you will find information on vehicle equipment and personal equipment, also called prep and kits. Simply click on the small “i”.

Some rental companies list the kitchen equipment separately from the personal equipment. If the kitchen equipment is not separately selectable when booking a motorhome, you can assume that it is already included in the personal equipment. All information about the vehicle equipment (prep, kits, kitchen equipment) comes from the rental companies themselves and not from CU | Camper.

During the months when temperatures drop below freezing (32° Fahrenheit or 0° Celsius), all vehicles in North America are winterized to protect the water/sewer lines from freezing. This means that the water lines are either completely drained (cannot be used), or the water has been replaced with antifreeze. Once you travel to warmer regions (temperatures must be above freezing), the water tanks can be used normally again. There are some vehicles from selected rental companies that have winterized vehicles with heated and insulated hoses and winter tires instead of all-season tires. Just ask our support team about this. You can get more information about this from the staff on site.
In the case of new car transfers, it is usually the case that the vehicles are handed over winterized. Here, too, you will receive more detailed information when you take delivery.

A slide-out is an electronically extendable element usually in the center section of a motorhome. Slide-outs can only be extended when the vehicle is stationary and provide a significantly larger interior space.

If a repair is necessary, you should always contact the rental company beforehand and discuss how to proceed. Often rental companies also work exclusively with local repair companies. As a rule, the rental company will cover the cost of the repair. When you pick up your vehicle, the rental station will provide you with an emergency number where you can reach the rental company 24/7.

The size of the vehicle should be chosen so that all passengers have enough space. It is recommended not to use the maximum occupancy of the motorhome. The respective maximum occupancy can be found in the vehicle descriptions on the website of CU | Camper.

Consumption depends primarily on the size of your motorhome. Secondarily on your driving style and load. You will find a guideline in the following table:

Campervans: from 14 liters/100 km
Truck Camper: from 16 liters/100 km
Van Conversion: from 21 liters/100 km
Motorhomes C 20, C 22: from 24 liters/100 km
Motorhomes C 25, C 27: from 27 liters/100 km
Motorhomes C 29, C 32: from 30 liters/100 km
Class A Motorhomes : from 33 liters/100 km
Vehicles from McRent in Europe are basically equipped with a new turbo diesel, which allows you to save quite a bit on fuel consumption.

Yes, a deposit of max. 100 euros is due immediately upon completion of the booking, to be paid via PayPal, SEPA direct debit or credit card. The difference between 100 € and 15% of the booking amount is due 7 days after booking and is called interim payment. This is payable by SEPA direct debit and credit card. The interim payment amount can also be paid in installments of €500 each.
The total down payment amount must be paid in full within 7 days. The respective amount can be found in the confirmation of receipt / invoice, which will be sent to you automatically after booking.
For bookings that are transmitted ‘on request’, only an authorization of the amount takes place for the payment methods credit card and direct debit at first. The amount will only be debited after the booking has been confirmed.

Check whether the card is still valid. If the amount of the payment exceeds the card’s credit limit, the card will also be declined. You can have your bank increase the credit limit.
Alternatively, you have the option of paying both the down payment and the final payment in installments of at least 500 euros each.

The down payment is possible by credit card (VISA, Euro-/ Mastercard), direct debit or PayPal. The interim and final payment can be settled by credit card or bank transfer.
You can find more information here.

As a rule, it is sufficient if the motorhome is handed over broom-clean. From the outside, the motorhome only needs to be washed before handover if it is very dirty.

Generators provide power to the RV (when the RV is not connected to a campground’s electrical system) and are available primarily in the United States. They can be charged by the hour or by the day. There is a charge of approximately $3-5 per hour of use and $5-15 per day (see local rental terms).

Bringing pets is allowed only by some rental companies. Details can be found in the local rental conditions.

The campers are usually not equipped with their own Internet access. For this, many private campsites have free wi-fi access.

Camping equipment, or kits, in the U.S. and Canada includes all kitchen equipment as well as personal gear. This includes, for example, cookware, cleaning supplies, eating utensils, towels, bedding and more. Many rental companies also have additional special equipment such as camping furniture or toasters.
In Australia and New Zealand, the kits include sleeping equipment such as bedding and towels.
Please note that the “Camping Set” in Europe only includes a camping table and chairs depending on the number of persons.
Details about the content of these kits can be found on the respective vehicle page by clicking on the small “i”.

The mileage allowance indicates the cost per 500 kilometers / miles. When booking, individual packages for free miles or free kilometers can be booked.
Many rental companies alternatively offer packages for unlimited kilometers / miles.

In the U.S. and Canada, the prep fee includes the initial filling with propane gas and toilet chemicals, the connection hoses for fresh and waste water, and work or rubber gloves.
In Australia and New Zealand, the prep fee includes kitchen equipment such as dishes, cutlery, buckets, brooms and the like.
The prep fee is a mandatory service that must be paid at the latest when you pick up your motorhome.

Camping accessories
Camping chairs and camping tables can be booked with most rental companies for an additional fee.
Bicycles
Bicycles and bike racks can be booked with some rental companies. Since the racks must be pre-assembled, booking should always be done in advance.
GPS
As a rule, no navigation devices are built in. However, with many providers such a device can be booked as an extra.
Child seats
Not all models have the option of attaching a child seat / infant carrier. When booking via CU | Camper, use the option to filter for models with a child seat. In the detailed view of the extras that can be added, you will then find a note indicating whether it is a child seat or booster seat. Please also note any age restrictions for children traveling with you. You will find these in the rental conditions of the rental company. If you have any further questions, please do not hesitate to contact our customer service via contact@cu-camper.com. In Europe, the child seat issue is somewhat easier, because here you can book both child seats and booster seats directly.

This is an additional fee charged on trips to Alaska, Yukon, Northwest Territories and Labrador. Details can be found in the local rental conditions.