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The 5 most frequently asked questions
When are the down payment and balance payment due?
Im Portal von CU | Camper können Sie die Verfügbarkeit von Wohnmobilen in Echtzeit sehen und gleichzeitig eine unmittelbare Buchung mit sofortiger Bestätigung vornehmen. Schneller geht es The deposit is due immediately upon completion of the booking and can be paid by VISA, Euro-/Mastercard and PayPal. If you choose a credit card, the amount will only be authorized by you at first and will only be collected after the service has been confirmed as OK by our local partner. Otherwise the authorization expires automatically after 7 days. If you choose PayPal, the amount will be debited directly.
It is also possible to pay the deposit in several installments of at least Euro 500,-, whereby the complete deposit amount must be paid within at least 7 days. The remaining payment is usually due 30 days before the start of the trip and can be made by credit card or bank transfer. Also with the final payment, a partial payment in steps of Euro 500,- can be made.
In the case of short-term bookings (30 days or less before the start of the trip), payment of the total amount is due immediately.
What are the payment options?
The deposit can be paid by credit card (VISA, Euro-/ Mastercard), direct debit or PayPal. The balance can be paid by credit card or bank transfer.
When will I receive the travel documents and what do they contain?
The travel documents will be made available by e-mail or in the personal customer portal after settlement of the final payment. They include the booking confirmation, the travel details, the insurance policy and all vouchers.
How many days before the trip can I book?
Ja, bei den meisten Vermietern gilt eine Mindestmietdauer von 7 Tagen. Bei vereinzelten Vermietern Since bookings are often made directly in the partner systems, even the shortest bookings are possible. However, it is advisable to plan the time to complete the work process of booking and payment. Especially in New Zealand, Australia and North America this can be delayed by 1-2 days due to the time difference. Only after that the complete travel documents are transmitted.
Is there a minimum rental period for the vehicles?
Yes, most landlords have a minimum rental period of 7 days. However, for some landlords (e.g. McRent) this can vary according to season and can be up to 14 days. In principle, you will only be shown vehicles that are suitable for your specified travel time and for which the minimum rental period is the same as your desired travel time.
We wish you a dreamlike and unforgettable holiday with the motorhome!
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